Customer Success Coordinator, Full Time

Location: Downtown Toronto

FlipGive:

FlipGive is a digital marketplace that connects brands to consumers through fundraising. The platform revolutionizes both grassroots fundraising and corporate giving; helping people raise more money faster by driving sales and positive social impact for brands. For more information, please visit flipgive.com. We believe that innovation & technology provides an ideal platform for companies, non-profits and individuals to work together to drive significant social change. We are Canada’s first B-Corporation.

Position Profile:

As the Customer Success Coordinator, you will be responsible for the entire customer journey from start to finish. This is not a support-only role - you will be responsible for the success of users on the FlipGive platform and ultimately the success of a tech start-up. Daily activities include communicating with customers, helping them overcome hurdles, liaising customer feedback to internal stakeholders, and compiling and analyzing customer data to improve user experience. This is a great opportunity to learn the ropes of a tech start-up in Toronto and be a part of the growing field of social innovation.

Key Responsibilities:

  • Customer support - you will be on the front line of daily customer communication and will address customer concerns as they arise.
  • FlipGive Experience Optimization - you will proactively empower users to gain the most out of the FlipGive fundraising platform.
  • You will develop and maintain an intimate understanding of FlipGive products and fundraising best practices.
  • You will exercise good judgement and decision-making.
  • You may be assigned other duties as required.

We are looking for someone who...

  • is passionate about learning customer tendencies and how they interact with a product - not just someone who answers support questions.
  • is a problem solver - resolves customer issues not just patches up the leaks.
  • is an extraordinary communicator - must be able to communicate not only with customers but also with internal stakeholders to provide customer feedback to the product development team.
  • is data driven. Needs to turn customer feedback into actionable data.
  • communicates courteously with customers and prospects by telephone, email, and face to face.

Required Skills:

  • Completion of Post-Secondary, business-related education
  • Strong communication skills
  • Ability to work independently and as part of a team
  • Intermediate Google Drive skills, including Google Docs, Spreadsheets, etc.
  • Experience with customer service IT tools, such as helpdesk, and live chat an asset
  • Experience with marketing automation tools such as MailChimp, Hubspot an asset
  • Entry level experience in sales outreach an asset
  • Application Requirements:

    The Standard: Please send resume, cover letter, and any relevant references to Nicholas Lee at [email protected] Please include “Customer Success Coordinator” in the subject line.

    The Above and Beyond: Let us know how you would improve FlipGive! Choose a cause close to your heart, create a campaign on flipgive.com, and start fundraising! Please include your campaign link in your application.