Careers

Product Manager -- Full Time

Location: Downtown Toronto/Remote
Reporting to: Chief Technology Officer

 

About FlipGive

FlipGive offers teams free tools to make and manage money. Earn cashback toward team expenses, balance the budget, accept fee payments, and more. Managers and parents save time and energy while lowering the cost to play. Teams across North America have earned $30M and counting. For more information, please visit flipgive.com. FlipGive is Canada’s first B-Corporation (https://bcorporation.net).

 

The Role

We're looking for an experienced PM to join our Product team, working on FlipGive’s Shop and Budget products.

 

In this role you will:

Translate product strategy into detailed requirements and prototypes

Define success criteria for testing and product acceptance

Scope and prioritize activities based on business and customer impact

Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas and optimizations that grow market share, improve customer experience and drive growth

Assess and address technical risks

Establish and track metrics that analyze the performance of the features you own, and use this data to inform your product strategy

Provide internal and customer training on how to use the product

Create and maintain proper product documentation

 

We are looking for someone who has:

3-5 years experience in product management

Familiarity with Agile framework

Organizational and leadership abilities

A Bachelor’s degree

A proven track record of managing all aspects of a successful product throughout its lifecycle, and is comfortable leading cross-functional projects with significant technical complexity

Used analytics tools (eg. Mixpanel, Amplitude) and requirements software (eg. JIRA, ClickUp, Asana)

A passion for talking to customers and experience with design thinking methods (e.g. customer interviews, usability tests)

Enough technical knowledge to talk with engineers about architecture and technical considerations that impact product

Strong problem solving skills and willingness to roll up one’s sleeves to get the job done

Bonus: A background in software development and program management

 

We are looking for someone who is:

An excellent communicator that can convey complex ideas succinctly and clearly

Scrappy and comfortable with ambiguity

Able to collaborate with multiple internal teams, including designers, developers, engineers, architects, and marketing

Able to break complex solutions into phases that deliver value incrementally

Up-to-date on technical trends in the industry and in general

Passionate about building high-quality products that customers love

Self-directed and self-motivated - you’ll be managing multiple projects at once

 

Our Commitment to Diversity, Inclusion, and Belonging

At FlipGive, we are committed to building an environment where everyone feels included, valued, and heard. We put this into practice by continuing to build a transparent and capacity-building environment at work and put our resources and time towards addressing funding gaps that exist for women and racialized youth in sport. Our work is not done, but we believe that our commitment to these values and initiatives enables us to maximize a team’s potential and build products that disrupt the outdated and underserved area of team finances. FlipGive is an equal opportunity employer. We encourage applications from racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

 

Our Commitment to Accessibility

FlipGive provides employment accommodation during the recruitment process. Our default communication channel throughout the process is email + Google Meet (which has closed captions). Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, suggestions, or required documents regarding accessibility in a different format, please contact us.

 

How To Apply

To apply, please submit a CV and cover letter to [email protected] with subject heading: Product Manager Application. We appreciate all applications. Only those individuals selected for an interview will be contacted.

Gift Card Specialist -- Full Time

Location: Downtown Toronto/Remote
Reporting to: Director of Customer Success

 

About FlipGive

FlipGive is a team fundraising and money management platform that connects brands to consumers. The platform revolutionizes grassroots fundraising by helping parents use their everyday household spend to help fund their kid’s sports and activities. As a direct digital channel to a highly coveted audience of sports families and coaches, we help over 700+ brand partners win new customers, increase sales and generate brand goodwill.

We believe that innovation & technology provides an ideal platform for companies, causes and individuals to work together to drive significant social change. We are Canada’s first B-Corporation (https://bcorporation.net). For more information go to getflipgive.com.

 

The Role

FlipGive is looking for a full-time in-house Gift Card Specialist to join our Operations and Support team. As a GC specialist, you’ll also work alongside the Finance, Product and Merchandising departments to help manage gift card related inquiries and escalations. You’ll play a critical role in helping to refine existing and building new internal processes related to gift cards.

 

In this role you will:

Become a FlipGive super admin expert to troubleshoot, document, and refine internal processes

Support, document and provide knowledge transfer for gift card related training with Tier 1 Customer Support team

Key contact for gift card escalations and held gift card reviews between customers and FlipGive Tier 1 Customer Support team

Maintain and build business relationships with gift card networks and merchant account managers for escalations related to transactional inquiries, balance disputes, redemption

Collaborate with Merchandising team to ensure user facing terms i.e., terms and conditions, redemption details, exclusions are accurate and always up to date

Collaborate with Product and Analytics Team make improvements or adjustments to fraud prevention activities

Support and work alongside Product team to optimize gift card check out flow

Build quarterly reports, stats and learnings from fraudulent activities

Ensure best in class customer experience through the maintenance, improvement, and enforcement of gift card program policies

 

What you’ll need to be successful:

Strong internal motivation to get the job done and done well

Incredible attention to detail and is capable of multi-tasking and coordinating several tasks at once

Strong proven work ethic (you may be asked to provide support outside the 9-5)

Willingness to tackle things on your own and continually work to improve and optimize business processes

Strategic thinker with a strong passion for understanding customer needs

2+ years experience in e-commerce or customer support related role an asset

Clear and concise communication skills with a can-do team attitude

 

Our commitment to Diversity, Inclusion, and Belonging

At FlipGive, we are committed to building an environment where everyone feels included, valued, and heard. We put this into practice by continuing to build a transparent and capacity-building environment at work and put our resources and time towards addressing funding gaps that exist for women and racialized youth in sport. Our work is not done, but we believe that our commitment to these values and initiatives enables us to maximize a team’s potential and build products that disrupt the outdated and underserved area of team finances. FlipGive is an equal opportunity employer. We encourage applications from racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

 

Our commitment to Accessibility

FlipGive provides employment accommodation during the recruitment process. Our default communication channel throughout the process is email + Google Meet (which has closed captions). Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, suggestions, or required documents regarding accessibility in a different format, please contact us.

 

How To Apply

To apply, please submit a CV and cover letter to [email protected] with subject heading: Gift Card Specialist. We appreciate all applications. Only those individuals selected for an interview will be contacted.

Partner Account Manager, Sports Partnerships -- Full Time

Location: Downtown Toronto/Remote
Reporting to: Vice President, Business Development

 

About FlipGive

FlipGive is a team fundraising and money management platform that connects brands to consumers. The platform revolutionizes grassroots fundraising by helping parents use their everyday household spend to help fund their kid’s sports and activities. As a direct digital channel to a highly coveted audience of sports families and coaches, we help over 700+ brand partners win new customers, increase sales and generate brand goodwill.

We believe that innovation & technology provides an ideal platform for companies, causes and individuals to work together to drive significant social change. We are Canada’s first B-Corporation (https://bcorporation.net). For more information go to getflipgive.com.

 

The Role

FlipGive is looking for a talented Partner Account Manager to hit the ground running with our Partnerships team.

 

What you’ll be doing

Manage accounts from start to finish with Director of Partnerships supervision including digital communications plans, schedules, and deadlines for those accounts

Set measurable goals and objectives and coordinate with the new customer Acquisition Marketing Manager and Data teams to onboard, monitor, evaluate and report on the performance of campaigns

Act as the primary person of contact for assigned Partnership projects, and coordinate digital communications between the Creative, Data, Product, Merchandising, and Club Sales teams as needed

Foster, maintain and grow relationships with clients and counsel clients on best practices and approaches, discuss business models, and provide guidance on an ongoing basis

Responsible for proactive anticipation and problem solving for issues that may arise during the execution of a partner agreement

Assist in prospecting and developing new business presentations and pitches

 

You’ll do well in this position if you

Understand the account management process from the initial pitch to final asset delivery.

Thrive in a fast-paced environment with deadlines.

Can confidently talk to and email partners - taking direction, offering ideas, and following up on requests.

Are experienced with Google Workspace (Gmail, Docs, Sheets, Slides, etc.) and have a working knowledge of Adobe Creative Cloud.

Have a keen eye for details, both in graphics and in print.

Enjoy being part of a small, collaborative team.

Are passionate about youth sports or social innovation and the work we do at FlipGive.

 

Experience

Degree in Business, Digital Marketing, Technology, or a related field

3-5 years of Account Management or related relationship management experience

Track record of working with medium to large client accounts

Proven organizational skills and ability to meet deadlines

Strong written and verbal communications skills

Demonstrate the ability to work in team settings

 

Nice to have, but not essential

Working knowledge of Adobe Photoshop and Illustrator

Experience playing or coaching organized sports

 

Our commitment to Diversity, Inclusion, and Belonging

At FlipGive, we are committed to building an environment where everyone feels included, valued, and heard. We put this into practice by continuing to build a transparent and capacity-building environment at work and put our resources and time towards addressing funding gaps that exist for women and racialized youth in sport. Our work is not done, but we believe that our commitment to these values and initiatives enables us to maximize a team’s potential and build products that disrupt the outdated and underserved area of team finances. FlipGive is an equal opportunity employer. We encourage applications from racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

 

Our commitment to Accessibility

FlipGive provides employment accommodation during the recruitment process. Our default communication channel throughout the process is email + Google Meet (which has closed captions). Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, suggestions, or required documents regarding accessibility in a different format, please contact us.

 

How To Apply

To apply, please submit a CV and cover letter to [email protected] with subject heading: Partner Account Manager. We appreciate all applications. Only those individuals selected for an interview will be contacted.

Senior Account Manager, Strategic Brand Partnerships (Digital Gift Card)

Location: Downtown Toronto/Remote
Reporting to: Vice President, Business Development

 

About FlipGive

FlipGive Shop is a shopping rewards app for families that unlocks sales and shopper loyalty through community givebacks. We partner with some of the world’s leading brands, using personalized rewards to connect with shoppers and inspire deep-rooted brand loyalty at meaningful moments in the shopper journey.

With hundreds of millions of dollars in incremental sales, $25MM in community givebacks, and countless goodwill stories generated to date, we’ve become an impactful and efficient marketing tool to unlock the full power of shoppers’ wallets and their stories. To learn more on how we help brands profit by helping kids play and grow together go to getflipgive.com.

Together with FlipGive Shop, FlipGive Budget, a free team budgeting and payments solution and FlipGive Bank, a secure, no-fee team banking and cashback card, FlipGive is the leading free, all-in-one solution to simplify team money management and lower team fees.

 

The Role

We are seeking a strategic, growth-focused, and results-driven Sr. Account Manager with primary responsibility to source, engage and develop FlipGive digital gift card brand partners. This position serves as the primary advocate for a select portfolio of tier 1 and tier 2 brand partners, guiding them along a path to success at FlipGive.

As a Sr. Account Manager, you are primarily responsible for the post-sales lifecycle of a portfolio of brand partners, and through your partnership, they will drive maximum value on the FlipGive marketplace, leading to further investment with and connection to FlipGive. You will be the key client facing liaison and will be responsible for leading the client relationship as well as all client deliverables, account strategy and execution.

Working closely with the VP, Business Development, your secondary responsibility will be identifying and closing new strategic brand partners and sponsorship deals that increase the overall value of FlipGive and our community givebacks.

 

Job Responsibilities

Establish productive, professional relationships with key brand partners

Identify, pitch and successfully close new marketing deal for prospective brand partners looking to meaningfully engage with FlipGive member audience

Regularly meet and engage your portfolio of partners and become fluent in their history, their business outcomes, and their goals

Drive revenue growth for each brand partner -- Proactively lead a strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones

Assess, clarify, and validate merchant needs on an ongoing basis, providing regular ongoing communication and performance reporting.

Ensure brand partners understand the full suite of capabilities offered by FlipGive.

Prepare merchant proposals that include revenue forecasts and identify multi-channel mass and/or user-level targeted promotional opportunities

Coordinate the involvement of company resources in order to meet merchant performance objectives and revenue targets

Prepare quarterly and annual merchant reporting and reviews and growth forecasting and provide recommendations to clients.

Analyze data and results to find optimization opportunities or trends and understand root causes and solutions.

Identify product and merchandising opportunities to drive revenue growth and merchant optimization and liaise with internal stakeholders to build out opportunities.

 

What you’ll Need to be Successful

Proven track record of achieving success growing a major account portfolio by implementing excellent strategic plans, management, communication and reporting

Proven experience managing sales pipelines, and efficiently and effectively moving from initial prospecting through to closed deals

Ability to prioritize accounts, track progress, and make sure things get done.

Comfortable working towards specific goals & targets.

Demonstrable success in analyzing client data and performance metrics and applying strategically in account optimization in order to achieve targets of revenue growth and market share

Outstanding negotiation, sales and presentation skills. Has confidence, poise, and eloquence in client meetings and difficult situations

Deep understanding of the digital advertising industry value chain, specifically including affiliate models

Good knowledge of the retail industry across all core FlipGive marketplace categories in the US & Canada (fashion/beauty, restaurant/dining, general retail, home, electronics, sports+outdoors, travel, entertainment and food/groceries.)

Ability to navigate data and people to find answers

Has strong internal motivation to get the job done and done well

Has incredible attention to detail and is capable of multi-tasking and coordinating several projects at once

Strong proven work ethic (this is not a 9-5 job)

Willingness to tackle things on your own and continually work to improve and optimize business processes

Must work within a team environment with sales, merchandising and technical/product peers

Thrives in a fast paced environment and enjoys bringing order to chaos

Prioritizes competing objectives and manages time with skill

Works independently with minimal supervision

 

Minimum Qualifications & Skills

5-7 years of online marketing and digital gift card experience required.

Extensive network of relationships within Tier 1 US/CA gift card advertisers (clients) and gift card networks required.

Direct affiliate marketing (in-house, agency, network, publisher) experience and direct relationship with affiliate marketing networks (Rakuten, ShareASale, Commission Junction, etc.) and top tier affiliate marketing agencies preferred.

Bachelor's degree required

Ability to travel up to 20%

Advanced Excel capabilities and comfortable with formatting, formulas, customizing reports, etc.

 

Location

FlipGive is based in Toronto, CA however this role can also be a remote, work from home position. Ideal candidates will be expected to come to FlipGive Head Office once per quarter. Some travel is required to support business objectives including prospect/client meetings, conferences, internal meetings.

 

How To Apply

To apply, please submit a CV and cover letter to [email protected] with subject heading: Sr. Account Manager. We appreciate all applications. Only those individuals selected for an interview will be contacted.

Submission deadline: March 28th, 2022.